Refund policy

We want you to love your DECORA piece. If something isn't right, we're here to help.

Damaged, defective or wrong item
If your order arrives damaged, defective, incomplete or different from what you ordered, we replace it free of charge, including delivery.

- Message us on WhatsApp at +92 303 3651374 within 48 hours of delivery.
- Include your order number, clear photos, and your unboxing video if you have one.
- Keep the item and packaging until your claim is resolved.
If a replacement is out of stock, we offer a different product of equal value or a refund.

Exchanges
You can exchange an item within 7 days of delivery if it is unused, in the condition you received it, and in its original packaging. Delivery charges for change-of-mind exchanges are paid by the customer.

Items we can't exchange
- Items damaged after delivery or through misuse
- Items without their original packaging
- Small natural variations in handcrafted pieces (like Matki and Chabi), or slight colour differences between screens

Refunds
Refunds are given for damaged, defective or wrong items that we can't replace. Prepaid orders are refunded to the original bank account, JazzCash or Easypaisa. Cash on Delivery orders are refunded by bank transfer, JazzCash or Easypaisa to an account you provide.

How to start a return or exchange
- WhatsApp us at +92 303 3651374 or email decorapkofficial@gmail.com with your order number.
- Tell us what went wrong and share photos or video.
- We reply with the next steps.
Please don't send items back without contacting us first.