FAQ

DECORA PK is an online home décor store in Pakistan selling artificial mini plants, wall hangings and rope wall shelves, with Cash on Delivery to every city. Here are quick answers to the questions we hear most.

Orders & payment

How do I place an order?

Add products to your bag and check out with your name, phone number and address, or send us the product on WhatsApp at +92 303 3651374. We confirm every order by WhatsApp or phone call before dispatch.

Do you offer Cash on Delivery?

Yes. Cash on Delivery is available all over Pakistan. You can also pay in advance by bank transfer, JazzCash or Easypaisa.

Can I change or cancel my order?

Yes, as long as it hasn't been dispatched. Message us on WhatsApp with your order number as soon as possible.

Delivery

Do you deliver all over Pakistan?

Yes. We deliver to every city, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Hyderabad and Rahim Yar Khan.

How long does delivery take?

Orders are dispatched within 1–2 working days. Delivery takes 2–4 working days to major cities and 4–7 working days to other areas.

How much is delivery?

The delivery charge is shown in your bag and at checkout before you confirm your order.

How can I track my order?

Once your order is dispatched, we send the courier tracking number by SMS or WhatsApp.

Exchanges & damages

What if my item arrives damaged or wrong?

We replace it free of charge, including delivery. Message us on WhatsApp within 48 hours of delivery with photos or an unboxing video.

Can I exchange a product?

Yes. Unused items in their original packaging can be exchanged within 7 days of delivery. See our Returns & Exchanges page.

Our products

Are your plants real or artificial?

Our mini plants and most wall hangings are artificial plants and flowers. They need no water, soil or sunlight. The Dry Long and Dry Stairs wall hangings use natural dried grasses, wheat stalks and palm-leaf ribbons.

How much do your products cost?

Artificial mini plants are Rs 320. Wall hangings start from Rs 600 and rope wall shelves from Rs 600. Many wall pieces come in sets of 3, 6 or 9.

Will the colours fade?

Our plants use fade-resistant materials. For the longest life, keep them indoors and out of strong direct sunlight for long hours.

Can I use them outdoors?

They are best indoors or in covered areas such as a shaded balcony. Avoid rain and harsh direct sun.

Do mini plants come with a pot?

Yes. Every mini plant comes in its pot, ready to display.

Are plants included with the rope wall shelves?

No. Plants shown on rope shelves are for display. The shelf is sold on its own, and mini plants are available separately.

How do I hang wall décor?

Most of our wall pieces hang from a single nail or hook.

Will my product look exactly like the photos?

We photograph our real products, but colours can look slightly different on different screens. Handcrafted pieces such as the Matki and Chabi have small natural variations.

Gifting & bulk orders

Do you take bulk or corporate orders?

Yes, for offices, cafés, restaurants, weddings, events and return gifts. Message us on WhatsApp at +92 303 3651374 for bulk pricing.

Still have a question? Contact us or WhatsApp +92 303 3651374.