Returns & Exchanges

We want you to love your DECORA piece. If something isn't right, we're here to help.

Damaged, defective or wrong item

If your order arrives damaged, defective, incomplete or different from what you ordered, we replace it free of charge, including delivery.

• Message us on WhatsApp within 48 hours of delivery.
• Include your order number, clear photos, and your unboxing video if you have one.
• Keep the item and packaging until your claim is resolved.

If a replacement is out of stock, we offer a different product of equal value or a refund.

Exchanges

You can exchange an item within 7 days of delivery if it is unused, in the condition you received it, and in its original packaging. Delivery charges for change-of-mind exchanges are paid by the customer.

Items we can't exchange

• Items damaged after delivery or through misuse
• Items without their original packaging
• Small natural variations in handcrafted pieces (like Matki and Chabi), or slight colour differences between screens

How to start a return or exchange

1. WhatsApp us at +92 303 3651374 with your order number.
2. Tell us what went wrong and share photos or video.
3. We reply with the next steps.

Please don't send items back without contacting us first.